Refund policy

We are unable to accept returns unless your item is damaged or you received the wrong item.

Please inspect your order upon reception and contact us within 2 days of receiving your order so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

All returns are to be incurred by the customer.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at studio@pinanki.com.

Please don't hesitate to contact us on WhatsApp +447442020153 or Email studio@pinanki.com if you have further questions. We want to ensure you have a smooth experience with us.